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Vacation, staying connected, and those blasted out-of-office automatic email responses



If you are currently living in the Northern Hemisphere, it is summertime. The thermometer is higher along with your kids' energy level and number of reruns on television.

work or play - you decideAnother signal of summertime - a greater number of people taking vacations from work.

Over the past few months, my husband and I have had several family members and friends at our lake house who were doing just that -- taking a vacation from their jobs. (We continue to be honored that they spend their precious few vacations days with us.)

The lake house is in a very remote, rural area, with only slow and limited options for internet service. While our family and friends might not be perfectly representative of all working adults, I can conclude (rather uncontroversially) that there is a wide range of differences in individuals' desire to stay connected with work and their comfort with being out-of-touch from the daily activities of their job. Some found the lack of high-speed connectivity a positive feature of the lake house while others stayed glued to their iPhones. (One even ended up in the water.)

Have you noticed the same from family members, friends, and colleagues -- do they differ on the extent to which they unplug from work while on vacation?

While you've probably observed this difference, have you also observed that the reasons for their behaviors also differ even when displaying the same level of connected (or disconnected) behavior. The more connected among might be thought of as workaholics or conscientious or truly worried about losing their jobs. The least connected might be viewed as having greater work-life balance or a job where constant connection is not needed or a job they dislike.

Without some additional knowledge it is difficult to tell (or judge). According to Professor Terri Kurtzberg from Rutgers University, who studies technology and communication in the workplace, technology has evolved so quickly in recent years that there’s no consensus on when it’s inappropriate, or even unhealthy, to use it for work during downtime...We don't have any standards on what's normal and reasonable to expect from someone right now.

Suspending judgement based on others' "plugged in" behavior should also be extended to more subtle indicators. Consider the automated vacation email responses you've received in the past few months. While some organizations have a standard message, others allow for employees' customization. These automatic messages can be interpreted to reflect individuals' relationships with their jobs, their dedication, and their desire to appear as though they are staying connected with work.

For fun, if you want to test your biases on staying connected during vacations, think about what these phrases from some out-of-office automatic email responses indicate to you?

  • I will not be reading emails until...
  • I will be responding to emails upon my return on...
  • I will be checking and responding to emails sporadically from ... to ...
  • I am not in the office but will be checking email once daily...
  • I might be a bit slower in responding to email from ... to ...

I agree with Terri Kurtzberg, we are in a grey area now in terms of expectations for staying connected -- and what these behaviors say about our work and its relationship to it. These norms will begin to evolve as the next generation of workers enter the workforce. They are the technology natives, after all.

What do you think will emerge in years to come?

Paula

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It should be part of company policy, that email access while you are on vacation, or taking a personal day, should be cut off. Any competent IS worker can make this happen. I realize that emergencies can happen, but those phone calls need to come from police departments, fire departments, or legal departments.

If employees are checking their work email 'staying connected to work', while they're on vacation, they are either workaholics, or have NO life outside of which; which in and of itself, is unhealthy.

I'm sure that the presidents/CEOs of many companies, delegate responsibility to a VP, or someone one-step lower, when they take a vacation or personal day.

Karan- I am from Europe and I could not agree more- I take my vacation very seriously:)
I agree with the first post as well- I think that the comfort with being out of touch with your day-to-day responsibilities depends to a large extend on the people you are working with. I feel very fortunate to be a part of a professional, supportive, and reliable Generalist team who will cover for me in case of my absence. Therefore, my out of office message always lists name of my colleague/s who can handle emergencies in my absence. This of course comes with great communication, teamwork, trust, cross-training, and knowledge sharing among the members of the team (one-on-ones with your manager, weekly team meetings). The benefit is that each of us can fully disconnect from work when on vacation.

I have a couple of other interpretations about staying/not staying connected.

Those with well trained, trusted subordinates can relax while disconnected from the office. Those without great people working for or with them can't.

I could not have related more to this article if i was not in my current position. I joined my job in Finland in the month of July and without a bit of exaggeration - THE OFFICE WAS LITERALLY DEAD. Everyone was out on a vacation, either with their families or a personal trip outside Helsinki in search of solitude. This past month has been quite a different experience and i realized that Europeans in general take their holidays rather seriously. Partly because of the severe and gloomy second half of the year that they have to face. Now, this is definitely a healthy habit, just in order to recharge yourself from your mundane work life. But there is another side to this too. With an increasing pressure of continually improving ROIs and cash flows, these vacations do cause an interruption in the daily operations of respective organizations. And therefore i guess people who are in the critical decision making positions which can have an impact tend to be more involved with their work even during vacations. Rest, can afford to have a totally cut-off break and throw their I phones in their closets for a while. During my Master's i came across several articles regarding how people are taking less and less vacations these days. I would love to see how this pattern evolves over time as my career progresses, as increasingly every company is competing with companies in workaholic US, China and India where even 24 hours are less in a day. And that changes the company's competitive landscape and frantically reduces the time-to-enter-market ratio for their products and services.

great blog. Everyone needs to "Sharpen the Saw" every once in a while and shut it down from time to time. I just picked my "Auto-Responder"....."gone sailing....see ya when I see ya" - Thanks Paula!

Love that one, Frank! Enjoy your vacation.

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