PRIVACY POLICY
Effective date: August 7, 2026
This Privacy Policy explains how Paula Caligiuri, PhD operated by Paula Caligiuri, PhD (referred to as 'we,' 'us,' or 'our'), collects, uses, discloses, and protects personal information through www.paulacaligiuri.com, related scheduling and payment pages, and coaching-related communications. It also explains the choices and rights that may be available to you.
This Policy applies to website visitors, prospective clients, coaching clients, and people who communicate with us. It does not apply to information handled solely by a third party under that party's own privacy policy, or to Paula Caligiuri's university, research, publishing, speaking, or Skiilify activities when those activities are conducted separately from this coaching practice.
1. Who is responsible for your information
The person or entity responsible for the personal information described in this Policy is Paula Caligiuri, PhD, Massachusetts, USA with a mailing address at Paula Caligiuri, PhD, 1245 Adams Street, Boston, Massachusetts, USA. Questions and privacy requests may be sent to contact@paulacaligiuri.com.
2. Information we collect
We collect only information reasonably related to operating the website and providing coaching. Depending on how you interact with us, this may include:
Contact and identity information. Your name, email address, telephone number, time zone, general location, and other contact details you provide.
Inquiry and intake information. Information you submit through a contact, scheduling, or intake form, including your goals, the general issue you hope to address, and your preferences for coaching.
Appointment and service information. Appointment dates, attendance, scheduling history, services purchased, and administrative communications.
Payment and transaction information. Amounts charged, payment status, billing contact details, and limited transaction information. Payment card numbers are processed by the payment processor and are not intended to be stored by us.
Coaching communications and records. Emails, messages, agreed goals, action items, and limited coaching notes created or retained to provide the service and maintain continuity.
Device and usage information. IP address, browser and device type, referring pages, pages viewed, approximate location derived from IP address, cookie identifiers, and website interaction data.
Consent and preference information. Cookie choices, communication preferences, permissions, releases, and records of your acceptance of terms.
Information from sponsors or referral sources. If an employer, organization, or another person sponsors or refers coaching, we may receive your contact information and the engagement's administrative objectives. We do not accept substantive personal information about you from a sponsor without an appropriate basis and clear agreement.
3. Sensitive and health-related information
Coaching conversations can involve personal information about relationships, work, stress, well-being, or other sensitive matters. The public contact form should not be used to send medical records, diagnoses, detailed mental-health histories, financial account numbers, government identification numbers, or other information that is unnecessary to determine whether coaching may be appropriate.
If you voluntarily disclose sensitive or health-related information during coaching, we use it only as reasonably necessary to provide coaching, address safety concerns, comply with law, or carry out another purpose you have expressly authorized. We do not sell consumer health data, use it for targeted advertising, or use geofencing to identify people seeking health-related services.
Coaching is not a health-care service, and this practice is not represented as a HIPAA-covered health-care provider. Information held by a coach is generally not protected by HIPAA unless the coach is acting for a HIPAA-covered entity or business associate. We nevertheless treat coaching information as private and apply the confidentiality terms described below.
4. How we collect information
Directly from you when you submit a form, schedule or pay for a session, sign an agreement, send an email, participate in coaching, or otherwise communicate with us.
Automatically through the website, cookies, server logs, and similar technologies.
From service providers that support hosting, scheduling, payments, email, videoconferencing, analytics, security, and document storage.
From an employer, sponsor, or referral source when you know about the referral or the disclosure is otherwise authorized or permitted by law.
5. Why we use information
Respond to inquiries and determine whether coaching may be a suitable service.
Schedule, provide, personalize, and administer coaching.
Process payments, issue receipts, prevent fraud, and maintain financial records.
Communicate about appointments, services, policies, and requested resources.
Maintain appropriate client records and continuity across sessions.
Operate, secure, troubleshoot, and improve the website and business.
Measure website use and performance, subject to applicable consent requirements.
Send marketing communications only when permitted by law and allow you to unsubscribe at any time.
Establish, exercise, or defend legal claims; enforce agreements; respond to lawful process; and comply with legal, tax, accounting, safety, and professional obligations.
6. Legal bases for processing
Where a law requires us to identify a legal basis, we rely on one or more of the following: taking steps at your request before entering a contract; performing a coaching or service contract; pursuing legitimate interests such as operating, securing, and improving the practice; complying with a legal obligation; protecting vital interests in an emergency; and your consent. When we rely on consent, you may withdraw it prospectively, although withdrawal does not make earlier processing unlawful.
7. Cookies, analytics, and similar technologies
Squarespace and connected services may place cookies or use similar technologies. Necessary cookies support functions such as security, page delivery, scheduling, and preference storage. Analytics and performance cookies help us understand website traffic and use. Advertising cookies or pixels, if enabled, can be used to measure campaigns or support targeted advertising.
Our website should be configured so nonessential cookies are not placed until consent when applicable.
8. When we disclose information
We may disclose personal information only as reasonably necessary for the purposes described in this Policy:
Hosting and website services. Squarespace hosts and supports the website and may process form submissions, site usage information, and cookies. Squarespace may also process certain device and usage information for its own purposes under its privacy policy.
Scheduling and intake. Calendly processes appointment, intake, reminder, and related information.
Payments. Stripe processes payment credentials and transactions under its own terms and privacy policy.
Communications and videoconferencing. Gmail and Zoom support email, virtual sessions, and related communications.
Cloud storage and administration. Hubspot may store contact information and support administrative operations.
Professional advisers. Lawyers, accountants, insurers, and other advisers may receive limited information when reasonably necessary and subject to appropriate duties of confidentiality.
Safety and legal compliance. We may disclose information when we reasonably believe disclosure is required by law, valid legal process, a court order, or a professional obligation, or is reasonably necessary to address an imminent or likely risk of serious harm, investigate fraud or abuse, or protect rights and safety.
Business transaction. Information may be disclosed in connection with a proposed or completed merger, sale, restructuring, transfer of assets, or similar transaction, subject to appropriate confidentiality and legal protections.
With your direction or consent. We may disclose information for another purpose that we explain and that you authorize.
9. Sale, sharing, and targeted advertising
We do not sell personal information for money. We do not disclose personal information to third parties for their own direct marketing. Unless the website tools identified above are configured for cross-context behavioral advertising, we do not 'share' personal information for targeted advertising as those terms are defined by applicable U.S. state privacy laws
10. Coaching confidentiality
We keep the substance of coaching communications private and disclose it only with your permission or as described in the Coaching Terms & Disclaimer. Coaching confidentiality is contractual and ethical, but it may not be protected by a legal privilege. Service providers necessarily process limited information to host, schedule, bill, communicate, or store records. If another person or organization sponsors coaching, the information shared with that sponsor must be defined in a separate agreement or written authorization.
We do not record coaching sessions or upload identifiable session content, transcripts, or notes to a generative artificial-intelligence system unless you receive a clear explanation and give separate written consent.
11. Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining continuity, meeting tax and accounting obligations, resolving disputes, enforcing agreements, and complying with law. Unless a different period is required by law or an active agreement, our intended schedule is:
Routine inquiries from people who do not become clients: up to 24 months after the last communication.
Scheduling, administrative, coaching, and agreement records: during the engagement and generally up to seven years after the last service.
Payment, tax, and accounting records: generally seven years, or longer if required by law.
Marketing contact information: until you unsubscribe or we discontinue the list, with limited suppression information retained to honor your request.
Cookie and analytics information: according to the cookie settings and retention periods of the applicable provider.
Information may remain for a limited period in backups or archives and may be retained longer when reasonably necessary for a legal hold, dispute, security investigation, or legal obligation
12. Security
We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information and the size of the practice. These may include access controls, strong authentication, current software, reputable service providers, limited collection, and secure disposal. No website, email system, video platform, or storage method can be guaranteed to be completely secure. Please do not send highly sensitive information through ordinary email or a public website form.
13. Your privacy rights and choices
Depending on where you live and subject to legal exceptions, you may have the right to request access to personal information; correction; deletion; restriction; portability; information about categories, sources, purposes, and recipients; withdrawal of consent; or an appeal of a denied request. You may also have the right to opt out of sale, sharing for targeted advertising, certain profiling, or direct marketing. We do not discriminate against a person for exercising an applicable privacy right.
To make a request, email contact@paulacaligiuri.com with the subject 'Privacy Request' and describe the request. We may take reasonable steps to verify your identity and authority before acting. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and identity. If applicable law gives you a right to appeal, state that you are appealing and explain why you believe the response should be reconsidered.
You may unsubscribe from marketing email by using the unsubscribe link or contacting us. Appointment reminders, receipts, service notices, and other nonmarketing communications may still be sent when needed to provide requested services.
14. Additional information for EEA, UK, and Swiss residents
If the General Data Protection Regulation, UK GDPR, or Swiss data-protection law applies, you may have the rights described above and the right to complain to your local supervisory authority. Personal information may be processed in the United States, where privacy laws may differ from those in your country. When legally required, we and our service providers rely on an approved transfer mechanism or another lawful basis for the transfer. Contact for contact@paulacaligiuri.com for information relevant to a particular transfer or to exercise an applicable right.
15. Children
The website and coaching services are intended for adults age 18 and older. We do not knowingly collect personal information from children through the website. If you believe a child has provided personal information, contact contact@paulacaligiuri.com so we can evaluate and, when appropriate, delete it.
16. Third-party sites and services
The website may link to or embed services operated by others. Their privacy practices are governed by their own policies. A link or embed does not make us responsible for a third party's privacy, security, availability, or content.
17. Changes to this Policy
We may update this Policy to reflect changes in law, technology, vendors, or practices. The revised Policy will show a new 'Last updated' date. If a change materially affects how we use information already collected, we will provide any additional notice or choice required by law before applying the change.
18. Contact
Privacy questions and requests may be directed to:
Paula Caligiuri, PhD
Attn: Privacy
1245 Adams Street
Boston, MA 02124
contact@paulacaligiuri.com
Website: www.paulacaligiuri.com